F.A.Q |
| 1.How does pointsec protect a hard disk? |
On install Pointsec performs a on-the-fly encryption
of the hard drive. The algorithm that is used can be selected
by the client. Its strenght can reach up to 256 bit of encryption. |
| 2.Does pointsec puts a lot of weight on the cpu of my computers? |
Absolutely not. Pointsec is merely using an amount of 2%-3%
of cpu power on installation. After the installation pointsec
sits in the background as any other taskbar product/service
and does its work transparently. |
| 3.What will happen if i switch off my pc or the power fails
in the middle of the installtion. I wouldnt want to lose my
data! |
The pointsec product is 100% fail safe. If the power is lost
for any reason during installation/encryption; It will pick
up from where it was left on the next reboot. |
| 4.In my country is illegal to use an encryption algorithm
as strong as 256 bits. Can i still use pointsec? |
This is encountered in some countries, where it is considered
illegal to use an encryption algorithm of such strength (256
bit). For this reason pointsec has made sure that the product
can use weaker algorithms as 128 bits on clients demand. |
| 5.Can someone bypass the pointsec product? |
The pointsec authentication point can be bypassed. But to
no avail, since the hard disk is not recognised by the system. |
| 6.Can someone bypass the encryption? |
The encryption can not be bypassed in any way before authenticating
as a valid user. It is virtually impossible to read the drive
without passing through the proper channels first. |
| 7.Is it secure from Brute Force Attacks? (Automated tools) |
Yes it is secure. There is a fixed lock of the pc after some
failed account attemts. This is specifically set to avoid automated
attack tools and other brute force methods. |
| 8.Which operating system does pointsec support? |
Pointsec products are pc-compatible, including Windows 95,
Windows 98 Windows NT, Windows 2000, Windows ME, Windows XP
and as of late even Linux. |
| 9.Even windows 95? |
Yes! Even Windows 95 |
| 10.Are pointsec products compatible with foreign operating
systems? |
Yes. Pointsec products are full compatible with a foreign
operating system. |
| 11.Does pointsec products come only in English version? |
No. Pointsec also comes in a variety of other languages.
These are
Swedish
English(british)
Slovakian
English(american)
Japanese
French
Spanish
German |
| 12.Are the pointsec distribution ways safe? |
Pointsec has as a company policy to obtain the maximum available
safety on offer for her customers. The pointsec product keys
never come in the same way, in case one of the ways (e.g. Post)
is compromised. |
| 13.Do i need pointsec media encryption? |
Pointsec media encryption completes the pointsec product in
many ways. It allows our clients to add an extra safety net
to protect any important files or folders. It can be used even
to send something through email, or the network. |
| 14.Can i find out when my employees logged in last time or
when there was an attack attempt? |
Certainly. Pointsec is providing an extensive logging capability
that includes logging times, dates, failed logins, locked accounts,
boot record changes, and several more. All these are counted
to about 55+ different things that can be logged. |
| 15.Won't our customers be annoyed when they have to contact
us? |
No. Pointsec users regularly tells that not only is it not
a problem, its a great added benefit. Customers are usually
very happy with phone assistance and relieved that they don't
have another thing to worry about. |
| 16.Does pointsec product triggers any antivirus software that
may be in use on a computer? |
No. Pointsec is fully compatible with antivirus software and
has no conflicts, just because the level that it runs is totally
low level (down to hard disk sector), and transparent to the
user. |
| 17.Are pointsec products affected by disk defragmentation,
scandisk or backup utilities? |
Absolutely not. Scandisk and defragmatation utilities can
work properly after the authentication step has been passed. |
| 18.Does pointsec affect third party libraries? |
No. Pointsec product is designed to be highly non-intrusive,
meaning that it works with virtually any other software. |
Support
Services |
| 19.What happens if i have a problem with my pointsec product
while i am at work? |
see question 20 . |
| 20.I got locked out! What now? |
To start with. Dont panic, nothing is lost yet, you just have
to call your poinsec administrator and everything can go back
to normal. |
